Terms and Conditions

1. Service Agreement

  • When you book a service through SLP, you agree to allow our technicians to inspect and/or repair your chimney as per your request.

  • All services are offered based on availability, location, and technician schedule.

  • We reserve the right to cancel or reschedule appointments due to weather, safety concerns, or other valid reasons.

2. Pricing and Payments

  • All prices mentioned on the website or shared during estimates are subject to change depending on the exact condition of your chimney or flue.

  • We will inform you of any extra charges before starting additional work.

  • Payments can be made via cash, card, or other methods mentioned on our website.

  • Full payment is due upon completion of the service unless otherwise agreed in writing.

3. Estimates and Inspections

  • Free or paid inspection visits may be required before the final service.

  • Estimates are provided based on visible and reported issues. If further hidden damage is found during the job, we will discuss new options with you before proceeding.

4. Cancellations and Rescheduling

  • You may cancel or reschedule a booking up to 24 hours in advance without any penalty.

  • Last-minute cancellations may incur a service fee.

  • If our technician is delayed or unable to reach due to emergencies, we will contact you to reschedule at no extra cost.

5. Safety and Liability

  • We follow strict safety standards during all chimney cleaning, repairs, or inspections.

  • We are not responsible for pre-existing issues, damages caused by neglect, or unauthorized work done by others.

  • Any advice or report provided by our team is based on their professional judgment and experience.

6. Warranty and Guarantees

  • Some services may come with a limited warranty — details will be provided on your invoice.

  • Warranty is void if third-party work is done after our service or if there is physical tampering.

7. Website Usage

  • The content on our website is for general information only.

  • You may not copy, distribute, or misuse the content or our brand name SLP without permission.

8. Changes to Terms

  • We may update these Terms and Conditions at any time.

  • The latest version will always be available on this page. Continued use of our services means you accept the updated terms.