Privacy Policy

Welcome to the official website of SLP Chimney Services. Your privacy is extremely important to us, and we want to be transparent about how we collect, use, and protect your personal information. This Privacy Policy explains everything in plain language so you know exactly what’s going on when you interact with our website or request our services.

What Information We Collect

We collect two types of information: personal information (details that can identify you) and non-personal information (details that don’t identify you directly but help us understand how the website is used).

 

A. Personal Information

We may collect personal information when you:

  • Fill out a contact form

  • Request a quote or service

  • Call, email, or message us

  • Sign up for a newsletter or promotional offers

Examples include:

  • Your full name

  • Email address

  • Phone number

  • Physical address

  • Service address

  • Details about your chimney or fireplace

  • Any photos or videos you upload related to a service

 

B. Non-Personal Information

We also collect technical data to help us improve your website experience, such as:

  • Your browser type and device

  • Pages you visit on our site

  • Time spent on each page

  • What link or website you came from

  • General location (like city or region)

We usually gather this using cookies and analytics tools like Google Analytics.

2.  How We Use Your Information

We use the information we collect to give you the best service possible. Here’s how:

A. For Service & Communication

  • To contact you about chimney cleaning, inspections, or repairs

  • To schedule appointments

  • To send reminders or updates about your service

  • To follow up after your service is complete

B. For Customer Support

  • To answer any questions you ask

  • To resolve complaints or concerns quickly

C. For Marketing & Promotions

  • To let you know about special offers or seasonal services (but only if you’ve agreed to receive these updates)

  • To improve our ads and promotions based on what users are looking for

D. For Website Improvements

  • To understand what people like or don’t like on our website

  • To test new features or layouts

3.  How We Protect Your Information

We take your privacy seriously. Here’s what we do to keep your data safe:

  • We use secure tools and encryption where necessary

  • Access to your information is limited to trained staff who need it to do their jobs

  • We never share your personal info with third-party marketers or companies for profit

  • We regularly update our website and software to prevent security threats

However, while we do our best, no system is 100% foolproof. Please be aware that sending information over the internet always carries some level of risk.

4. Cookies and Tracking Tools

What are cookies?

Cookies are small data files saved on your computer or phone when you visit a website. They help websites remember who you are, your preferences, or what you’ve clicked on.

Why we use cookies:

  • To remember your service requests or form details

  • To see how visitors move through our website

  • To help us improve your overall browsing experience

You can turn off cookies in your browser settings. However, some features on our site might not work as intended if you disable them.

5. Links to Other Websites

Our website might contain links to other websites, such as:

  • Social media platforms (like Facebook or Instagram)

  • Partner services

  • Informational articles or blog posts

We’re not responsible for how those other websites handle your personal information. Make sure to read their privacy policies too.

6.  Children’s Privacy

Our services are intended for adults. We do not knowingly collect any information from children under the age of 13. If we learn that we have accidentally collected information from a child, we’ll delete it as soon as possible.

7. Your Rights and Choices

 

You have full control over your personal information. You can:

  • Ask to see what data we have about you

  • Request corrections to your information

  • Ask us to delete your data (unless we’re legally required to keep it)

  • Opt-out of marketing emails or texts at any time

To exercise any of these rights, just contact us using the info below.

8. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we’ll:

  • Change the “Effective Date” at the top

  • Post the updated version on this page

We encourage you to check this page occasionally to stay informed.